Delete your data

Last updated: September 2026

This page explains how to ask SingVault (the Android and iPhone apps and the Chrome extension published under the SingVault name) to delete the data it holds about you. You do not need an account with us to make the request.

How to request deletion

Send an email to support@singvault.app with the subject "Delete my data".
Include the karaoke username you used with SingVault. If you had a membership, also tell us how you paid (the email you used at checkout, the App Store or Google Play) so we can find the right records.
We may reply to confirm it is really you. Deletion is completed and confirmed by email within 30 days.

What is deleted

Your account link: the account identifier and username SingVault stored for you.
Your membership record (plan, validity, store order references) and the purchase-link tokens used with the App Store and Google Play.
Your Google Drive authorization, if you had turned on cloud backup.
Your Android closed-test application (username and Google email), if you applied.
Entries that name your account in our internal activity log are anonymised.

What is kept, and for how long

Nothing tied to you stays on our servers after the request is completed. Copies in our automatic server backups are overwritten within 14 days.
Payment providers keep their own records. Purchases are processed by Paddle (web), Apple (App Store) or Google (Google Play). They keep transaction records under their own privacy policies and legal obligations; we cannot delete those for you.
Technical security logs (IP address, request time) are not linked to your username and are cleared automatically on a rolling basis.

Good to know

Deleting your data ends any active membership; refunds follow our Refund Policy. Your backed-up recordings are stored on your own device or in your own cloud folder and never on our servers, so they are not affected. If you only installed the app and never connected an account, we hold no data about you.